Warranty, Protection, and Service

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Do your bikes have a warranty? 



Yes, every Faraday comes with a 2-year warranty on all the electronics and a lifetime warranty on the frame. More info here.

 

How much do I need to worry about maintenance on a Faraday?

For any bike the conventional wisdom is to get a tune-up twice a year, but you can probably get away with one at the start of the season, depending on the amount of riding you’re doing and in what conditions. For a Faraday, it’s the same. Our electronics don’t need any special servicing and our motor is separated from the drivetrain, which means that working on the gears, chain/belt, or hub is exactly the same as it would be on a non-electric bike.

 

Can I ride my bike in the rain or other elements?

Yes! The electronics on our bikes are all waterproof rated and we use stainless steel to keep any rust risk to a minimum. We have a lot of bikes in the rainy Pacific Northwest and customers who commute in the snow. As a general rule, we say that if your car can handle the elements where you live, so can a Faraday.

 

How do I get my Faraday serviced?

We work with a network of retailers around the country who will be able to do everything from advise on accessories to replace the battery in your Faraday if you ever need it. If you don’t live near a Faraday dealer, don’t worry. We regularly work with bike shops around the country who can step in and assist. Our bikes are easy to service and we manage all support from our office in San Francisco.

 

How can I protect my bike from theft and what about insurance?

The name of the game is prevention. Always use a U-lock. We recommend registering your bike at Bike Index as a quick first step. Consider protecting your components with a locking kit like we sell from Pinhead [insert link].

For peace of mind, it’s worth weighing the benefits of private bike insurance from Velosurance where you can insure your Faraday for around $20/month. Kryptonite offers an Anti-Theft Protection Offer that’s worth a very close look. For $25 you can get 5 years of theft coverage that will cover the cost of your Faraday. As a word of caution, we’ve found that most homeowner’s and renter’s insurance offerings have very limited, if any, coverage for eBikes.

Finally, here are a couple tips to remember. Most bike theft (here in SF at least) comes from garage and property break-ins. Even if your Faraday is in the garage or backyard – lock it up. If you’re locking up outside during the day, try to find different places to vary the routine.