You have questions, we have answers
If the question you have about our beautiful electric bikes or the answer you’re looking for isn’t below, please don’t hesitate to contact us at email@example.com
Where does the name Faraday come from?
Michael Faraday (1791-1867) was a pioneering British physicist whose research in the fields of electromagnetism and electrochemistry paved the way for today’s safe, modern electric motors – like the one in your Faraday! It’s our homage to one of the greats of science. A little nerdy? You bet!
Does the Porteur recharge while you’re pedaling?
No, it does not. It could, but that would make it a LOT heavier and a LOT harder to ride… you wouldn’t have nearly as much fun, we promise.
Does the Porteur have regenerative braking?
No, No, it does not. Regenerative braking may be great for cars, but it’s not as good for electric bikes. Instead, the Faraday Porteur has conventional high quality disc brakes and a quick charger to fill up the battery in no time.
Does the Porteur have a warranty?
The Porteur carries a two year warranty on all components, frame, and batteries.
Are Faraday electric bikes sold internationally?
We’re very sorry that we can’t support sales outside of North America at this time. If you’re an interested international customer or distributor, please get in touch! You can join our mailing list or email us at firstname.lastname@example.org and we’ll let you know as soon as the Porteur becomes available in your country. Thanks for your understanding.
How do I get my Faraday serviced?
Servicing the Faraday Porteur is just like servicing a conventional bicycle. In fact, with the super-robust Shimano Alfine hub, your electric bike shouldn’t require much servicing at all! In the event that your Faraday’s electronics need to be serviced, contact Faraday’s service department and we’ll connect you with a local bike shop who can quickly replace any damaged components and get you back on the road.
How does the Faraday turn on and off?
The Faraday turns on with a simple “ON” button on the rear of the bike. Once ON, you can control whether the pedal assist is enabled, disabled, or in “boost” mode with the Faraday’s thumb switch. That’s it!
Does the Faraday come in a women’s version?
The Faraday Porteur is a unisex design, meaning it works just as well for men and women, and we have standard sizes to fit riders from 5’2″ and up. A step through frame is another great bicycle design, and we plan to add a step through model to the Faraday lineup in the future – however, the Faraday Porteur does not currently come in a step through version.
What is the Porteur’s weight limit?
The rider weight limit for the Faraday Porteur is 275 lbs.
Is it possible to replace the integrated batteries on the Porteur?
Absolutely! The battery can be easily removed and replaced by any local bike shop. We’re using a high quality lithium chemistry that we expect should provide many years of service but, in the event that a new battery is required, a replacement will cost approximately $400.